Privacy notice
Controller and contact
Europolish S.r.l. (Company subject to the direction and coordination of Wasag Holding AG), Via Stretta, 61–65, 25070 Sabbio Chiese (BS), Italia. Information and rights requests: info@europolish.com. This notice covers Europolish Global 2 and its Application Portal.
Browsing and security
We process technical data needed to deliver pages and prevent misuse (IP address, request and device details). Our legal basis is the legitimate interest in website operation and security, Article 6(1)(f) GDPR. Requested technical preferences are described in the Cookie policy. We have not installed advertising analytics or commercial profiling tools. To limit misuse, we use counters and a pseudonymous identifier derived from the IP address that changes daily, separately from the privacy-choice register. Counters expire after periods ranging from a few minutes to one day; expired entries are removed by the next cleanup triggered by a request. They do not contain messages or contact details entered in forms.
Enquiries and quotations
Information you provide, such as name, email, company, country and application details, is used to respond and prepare the requested quotation. Legal bases: precontractual steps requested by the individual (Article 6(1)(b)) or the legitimate interest in dealing with a business representative (Article 6(1)(f)). Mandatory fields are needed to handle the enquiry. Acknowledging this notice does not authorise marketing. Your enquiry is recorded in Global 2 and forwarded to the responsible company contact through Microsoft 365. Contact details entered in this form are not sent to the AI. Do not include confidential customer information.
Optional videos and maps
YouTube videos and Google maps load only after separate consent (Article 6(1)(a) GDPR and Article 122 of the Italian Privacy Code). The provider receives connection and device data and may use cookies, potentially linking them to your Google account according to its settings. Addresses, text and contact details remain available without these services.
Artificial intelligence chat
The chat uses OpenAI and requires separate consent. Text, recent exchanges and relevant website context (page, language, country and catalogue information) are sent only when you submit a question. Do not enter sensitive data, passwords or confidential information. When you use the chat alone, Global 2 does not save the conversation in its database. If you open and confirm a quotation enquiry from the chat, the text you confirm in the form is stored with the enquiry and forwarded to the company contact through Microsoft 365. Withdrawing AI consent does not delete an enquiry you have already submitted. Conversation memory is cleared when consent is withdrawn or the page is reloaded. The OpenAI request disables response-history storage; provider abuse monitoring may retain content for up to 30 days, or longer for legal or security reasons. This is not a zero-retention guarantee. AI replies may be inaccurate; you can always contact a person by email. We do not make decisions with legal effects based solely on this chat.
Choice records
Acceptance, refusal, changes and withdrawal are recorded with a random browser identifier, date, purposes, language and a copy of the notice presented. This register does not contain IP addresses, names, email addresses, messages or browsing history. Evidence is retained for 730 days from the event to document choices and accountability duties (Articles 5(2) and 7(1) GDPR). Expired records are excluded from consultation and removed at the next register cleanup. Only authorised administrators can access the register.
Recipients and international transfers
Data may be processed by authorised staff, the branch responsible for your enquiry and the providers used: Sites/OpenAI and Cloudflare infrastructure for hosting, OpenAI for chat, Google for videos and maps, and Microsoft 365 for company email, including quotation enquiries and job applications. Services may involve processing outside the European Economic Area. You can request information about applicable safeguards and transfers from the controller; cookie consent alone does not authorise every international transfer. Provider notices are linked below.
Other retention periods
Browser preference periods appear in the Cookie policy. Enquiries and correspondence are kept for as long as needed to handle the enquiry and any resulting relationship, and thereafter for legal duties or the protection of rights under applicable limitation periods. Technical security data follows incident-prevention and response needs and provider policies. Accounting documents arising from a relationship follow statutory retention periods.
Choices and rights
You may refuse optional services and still access the catalogue. Use “Privacy preferences” to change or withdraw consent at any time, prospectively. You may request access, rectification, erasure, restriction and portability where applicable, and object to processing based on legitimate interests. Contact info@europolish.com; include your receipt reference, if available, to help identify your browser’s choice. We normally respond within one month, subject to GDPR extensions. You may complain to the Italian data protection authority or the competent authority in your country.
Catalogue requests
Your name, company, email, country and any contact details and interests are processed to provide the requested catalogue and to handle contact only if requested. Legal bases: Article 6.1.b GDPR for pre-contractual steps requested, or Article 6.1.f for relationships with business contacts. The request is recorded in Global 2 and the email is sent through Microsoft 365. The link is valid for 14 days. The request record is retained for 12 months and deleted during the next cleanup triggered by requests or administrative access. Any subsequent correspondence follows the retention periods stated for commercial enquiries. To exercise your rights: info@europolish.com. No promotional consent is collected through this form.
WhatsApp / email
Opening WhatsApp transfers the prefilled question to WhatsApp/Meta. Opening email transfers it to your email application. The message reaches our team only when you send it in the chosen service.